Refund & Cancellation Policy

At TACT Atelier we want you to love what you receive. This Policy explains how cancellations, returns and refunds work for orders placed on tactmesa.in, in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

1. Order Cancellation

• Orders can be cancelled free of charge within 12 hours of placement, or before the order is dispatched — whichever is earlier.
• To cancel, email t14c1.ffp@mesaschool.co with your order number.
• Once shipped, an order cannot be cancelled but may be eligible for return as per the conditions below.

2. Returns

Because our products are personal-care items (solid perfume), returns are accepted only when the product is:

• Damaged in transit, or
• Defective / leaking on arrival, or
• Incorrect item shipped vs the one ordered.

Return requests must be raised within 7 days of delivery along with an unboxing video and photographs of the issue. Used, opened or tampered products (other than the cases above) are non-returnable for hygiene and safety reasons.

3. How to Raise a Return

1. Email t14c1.ffp@mesaschool.co within 7 days of delivery with subject line "Return Request — [Order Number]".
2. Attach photos / unboxing video showing the issue.
3. Our team will acknowledge within 48 hours and arrange a reverse pickup where serviceable. In non-serviceable pincodes, you may be asked to self-ship.

4. Refunds

• Once the returned product is received and inspected (typically within 3–5 business days of receipt), refunds are initiated to the original payment method.
• Refunds normally reflect in your account within 5–7 business days of initiation, depending on your bank or card issuer.
• Shipping fees are non-refundable, except where the return is due to our error (wrong / damaged / defective item).
• For prepaid orders cancelled before dispatch, 100% of the order value is refunded.

5. Replacements

Where stock permits, you may choose a replacement of the same product instead of a refund. Replacement shipping is at our cost when the return is due to our error.

6. Non-Returnable Cases

• Change of mind, change of fragrance preference, or allergic reactions arising from individual skin sensitivity.
• Products returned without prior approval.
• Products returned after 7 days of delivery.
• Items purchased during clearance, "as-is" or final-sale promotions, unless damaged in transit.

7. Failed / Undelivered Orders

If a shipment is returned to us as undeliverable (incorrect address, repeated non-availability, refusal to accept), we will refund the order value minus the actual two-way shipping cost incurred.

8. Contact

For all refund and cancellation queries:
Email: t14c1.ffp@mesaschool.co
Support hours: Mon–Sat, 10:00–18:00 IST