Privacy Policy

TACT Atelier ("we", "us", "our") respects your privacy and is committed to protecting your personal information in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

1. Information We Collect

• Contact details: name, email, phone number.
• Shipping address: street, city, state, pincode.
• Order data: products purchased, order value, transaction IDs.
• Technical data: IP address, browser type, device identifiers, cookies.

We do not store your credit card, debit card, UPI, or net banking credentials. These are handled directly by Razorpay.

2. How We Use Your Information

• To process and ship your orders.
• To send order confirmations, shipping updates, and customer-support communication.
• To comply with tax, accounting, and other legal obligations.
• To prevent fraud and secure the Site.
• With your consent, to send marketing communications.

3. Sharing of Information

We share data only with:

• Razorpay — to process payments.
• Shipping partners (e.g. Shiprocket, Delhivery, India Post) — to deliver your order.
• Government or law enforcement — where required by law.

We do not sell your personal data to third parties.

4. Cookies

The Site uses cookies for cart persistence, analytics, and improving the browsing experience. You can disable cookies in your browser settings, though parts of the Site may not function correctly.

5. Data Security

We use industry-standard safeguards including HTTPS encryption, secure cloud hosting, and access controls. However, no online transmission is fully secure and we cannot guarantee absolute security.

6. Data Retention

Order and tax records are retained for the period required under Indian law (typically 8 years). Marketing data is retained until you withdraw consent.

7. Your Rights

You may request access, correction, or deletion of your personal data, or withdraw consent for marketing, by writing to t14c1.ffp@mesaschool.co.

8. Children

The Site is not intended for users under 18. We do not knowingly collect data from minors.

9. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date above reflects the latest revision.

10. Grievance Officer

In accordance with the IT Act, 2000:
Grievance Officer: Customer Care, TACT Atelier
Email: t14c1.ffp@mesaschool.co
We respond to grievances within 30 days of receipt.